Frequently Asked Questions

What is the Vicinity Voice?

Vicinity Voice is a place for you to discuss ideas, opinions, and experiences about shopping, dining and entertainment. Conversations vary; we may be talking about the shops at a Vicinity shopping centre today (e.g., Chadstone) today, and tomorrow, we might be talking about your favourite weekend activity to do with your friends or family.

How do I give some feedback directly to Vicinity Centres (Vicinity)?

If you would prefer to speak directly with Vicinity, you can reach one of our state head offices or a specific centre via our website (

How are my survey responses handled?

Survey responses are collated and analysed collectively by Evolved Insights and are then presented and used by key team members in Vicinity, who will then use this data to make informed decisions on how to improve Vicinity products and services.

Will I get to see the results?

We will provide you with regular updates on what we have learnt.

Who manages the Vicinity Voice community?

Vicinity Voice is managed by a team of researchers at Evolved Insights and Vicinity. To get in touch with Vicinity Voice you can email us on or go to the contact us page once you’ve registered. Website maintenance and technical support is provided by Evolved Insights. For more detail, please go to

Will you respond to every post on community?

In short, no. Vicinity Voice is a place for you to discuss ideas with others, and for Vicinity to listen to that discussion. The team at Vicinity Voice will read every post, and where we can add value, we will comment.

If an idea of mine is implemented, will I get credit?

If an idea of yours is implemented, we may give you credit on our community but we won’t be providing compensation to members if we use an idea discussed on Vicinity Voice. Please take the time to look through our Terms and Conditions if you would like to know more, in particular, the section headed “Intellectual Property and Ownership of website content”.

How do I get in touch with Vicinity Voice?

Get in touch via our Vicinity Voice Contact Us page.

How do I register to be part of the Vicinity Voice?

Please register for Vicinity Voice by providing us with your First Name, Last Name and email address and agreeing to the Terms and Conditions and our Privacy Statement. Once you’ve registered, you’ll receive an email confirming your email address and a link that will direct you to the Vicinity Voice site. From there we’d love you to fill out some profile information so we can get to know you better and can tailor the most relevant content for you.

How do I update my details?

You can update your details at any time via your My Profile page.

Prizes and rewards

How do I earn points?

You can earn points on Vicinity Voice by being active on the community. Quick polls, surveys and conversations all earn you points. Each point gives you an entry into the monthly prize draw. Click on My Account in the top right-hand corner of the page to see how many points you have earned. For more detail, you can also click on My Activity, which you will find on the My Account menu under My Prizes.

Tell me more about the prize draws

Vicinity Voice offers entry into a monthly draw with a heap of prizes with $500 in e-gift cards given away each month. Every point you earn completing Vicinity Voice activities gives you another entry into the prize draw.

How will I receive my prize?

Your prize will be emailed to you when you redeem. The email will have a link to the GiftPay website where you select your gift card(s). If you do not receive the email containing the link, please get in touch with and they will be able to reissue the link to you.

Ensuring you get the most out of the community

Be respectful of other members of the community

We encourage all members of Vicinity Voice to share their thoughts and experiences openly. Members are expected to be respectful of other members. Content deemed to be offensive, abusive, harassing, untrue or unkind will be removed from Vicinity Voice.

Keep your details up to date

Please let us know if there is a change in your contact details or your circumstances. Your details can be updated via the Profile page under My Account.

Be active on the community

The best way to get the most out of Vicinity Voice is to be an active contributor. Share thoughts and opinions, be genuine and enjoy being a part of something fun.

To leave the community

How do I leave the community?

We’ll be sad to see you leave, but if Vicinity Voice is really not your thing, please click on the My Account page then on the Profile button and click the ‘Unsubscribe’ button.